Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and when you will get a better answer from someone else. We publish research-based guides and reviews about casinos not on GamStop for readers in the UK. We are an independent information site, not a casino.

Commercial disclosure: some pages on this site link to casinos, and we may earn commission if you sign up through those links. Commission does not decide how casinos are ranked or what we write about them.

How to reach the editorial team

Use the contact details or form shown on brookfieldbadminton.org.uk alongside this page. We have not published a separate email address, phone number or postal address in this copy, so please use only the channels the site itself displays. Be wary of anyone contacting you from an address or social account that claims to represent us but is not listed on the site.

We do not promise a fixed reply time. We read what we receive, but we are a small editorial operation and some messages take longer than others.

What we can help with

• Corrections: if a bonus, payment method, limit or other detail in one of our pages looks out of date or wrong, tell us. Casino terms change often, and reader reports are a useful check on our research.
• Questions about our content: how we compared casinos, what a term such as wagering requirements or source-of-funds checks means, or why a page says what it does.
• Topic suggestions: a feature, payment type, game category or betting topic you want explained.
• Editorial or business enquiries: if you represent a casino or another organisation, say who you are and what you are proposing. Enquiries like this cannot buy a ranking position.

What we cannot do

We cannot act on your behalf with a casino. We do not run, hold or process any casino account, so we cannot release a withdrawal, reverse a bonus decision, reopen a closed account or recover money. We also cannot confirm the status of your personal account, and we do not give financial, legal or medical advice.

If you have a dispute with a casino, these steps usually work better than writing to us:

1. Contact the casino's customer support in writing, so you have a record, and keep screenshots of the bonus terms and your transaction history.
2. Use the casino's formal complaints procedure if the first reply does not settle it. Check its terms for how to escalate.
3. Look at the licence named in the casino's terms. An overseas licensing body may run a complaints process, but this varies and protection is often more limited than with a UK Gambling Commission licence.
4. Be ready to complete KYC and identity verification. Many withdrawal delays come from missing documents or source-of-funds questions.

What to include in your message

A clear message gets a quicker, more useful answer. Please include:

• The page address or the name of the casino you are asking about.
• What you read, what you found instead, and the date you noticed it.
• A screenshot or a copy of the terms, if you are reporting an inaccuracy.

Please do not send passwords, full card numbers, or identity documents. We will never need them.

How we handle corrections

When you report a problem, we check it against the casino's published terms and other verifiable sources before changing a page. Casino advertising and confirmed facts are different things, so we may come back and say we could not verify a claim. Pages carry a fact-check date, and we update them when we confirm a change. If you want a wider view of our selections first, see our list of the best non GamStop casinos.

If gambling is causing you harm

If gambling is affecting your money, relationships or mental health, please talk to someone who can help directly. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP lets you self-exclude from gambling companies licensed in Great Britain. Casinos outside that scheme will not apply your GAMSTOP exclusion, so think carefully if you have chosen to exclude yourself. Deposit and loss limits, and gambling blocking software, are other practical tools.

You must be 18 or over to gamble. Gambling should be treated as paid entertainment, never as a source of income or a way out of financial trouble.

Before you write

Many common questions are answered in our guides, including bonus conditions, payment options and verification. If your question is about a specific casino's rules, the casino's own terms and support team will always be the final word on your account. If it is about how we research and present information, we are happy to hear from you.